Delivery
You can order online or over the phone. We aim to dispatch within two working days, and we post two to three times a week, always by Royal Mail First Class. Typical UK delivery is one to three working days from dispatch.
UK delivery is £2.90 by Royal Mail First Class. Orders over £50 qualify for free UK delivery (UK postcodes only), sent by Royal Mail First Class Recorded (Signed For).
Special Delivery ordered before 2pm Monday to Thursday is sent the same day for delivery next day before 1pm. Orders placed on Friday before 2pm are delivered the next working day. Guaranteed Saturday delivery is also available at checkout. We don't dispatch at weekends. Royal Mail applies some postcode exclusions to these services.
At checkout you can add a delivery note, such as “leave with a neighbour if no one is in”. Please note we can't be held responsible for parcels left somewhere publicly accessible, such as by a gate or in a bin.
Once we've dispatched your order you'll receive an email confirming it. We always obtain proof of postage. If your parcel hasn't arrived within seven working days, please contact us.
International delivery
International orders go by Royal Mail Priority Airmail, with shipping calculated at checkout. When ordering for delivery outside the UK you may be subject to import duties and taxes levied when the package reaches your country. These are the customer's responsibility; we have no control over them and can't predict what they may be. Customs policies vary widely, so please contact your local customs office for more information.
We're unable to ship to the USA or Canada, because of our insurance policy. Orders placed for delivery to those countries will be refunded in full.
Returns
We'll be happy to give you a full refund or credit on any item returned within 14 days, as long as it's in the same condition as sold, with tags still attached and returned in its original packaging so it's protected in transit.
We recommend removing any make-up before trying headwear on. Items that are soiled, carry loose hairs, or are contaminated with perfume, make-up or cigarette smoke can't be accepted for refund, credit or exchange.
Buyers are responsible for return postage, and our prepaid stamp can't be used for returns. Some sale or more personal items are non-returnable; these are clearly marked NR* on the product page and on your order.
We don't charge a restocking fee. However, if your order qualified for free delivery over £50 and you return items so that the value you keep falls below £50, our standard postage cost of £2.90 will be deducted from the refund. This doesn't apply if you paid for delivery.
Refunds are issued to the card originally charged. Once processed you'll receive an email, and funds should reach your account within five working days.
Exchanges. We're happy to exchange and put your credit towards a new order. If the new order comes to more than the credit we'll contact you to arrange the difference; if we owe you money, we refund it automatically. Please include a contact telephone number with your return.
Return address:
Bohemia Fashions Headwear, 32 Buchanan Drive, Luton, Beds,
LU2 0RT, UK
Always ask for proof of postage — claims can't be processed without it. We can't be held responsible for items lost in the post on their way back to us.
Think green: where possible, reuse the packaging. Most orders are sent in blue mailing bags — turn them inside out and you have a new one.